Last updated: August 2026
We collect account information (name, email, company), the call information CSRs enter during a diagnostic session (appliance details, customer description, question-and-answer transcript), and technician feedback on whether a diagnosis was correct. We also collect standard usage and billing information through our payment processor.
We use this information to provide the diagnostic service, generate diagnoses via a third-party AI model, and — only for your own company's account — improve the accuracy of future diagnoses using your team's own confirmed and corrected outcomes. Your company's call data and outcomes are not shared with, or used to improve diagnoses for, any other company on the platform.
We use third-party service providers to operate FirstCallComplete, including Supabase for database hosting and authentication, Anthropic for AI-generated diagnoses, Vercel for application hosting, and Stripe for payment processing. Each processes data only as necessary to provide their respective service to us.
We retain job and account data for as long as your account is active, and for a reasonable period afterward as needed for legal, billing, or legitimate business purposes.
We use industry-standard measures, including per-company data isolation at the database level, to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your account's data by contacting us at the email below, subject to our legitimate business and legal retention needs.
FirstCallComplete is a business tool not directed at children, and we do not knowingly collect information from children.
We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
Questions about this policy can be sent to info@firstcallcomplete.com.