Last updated: August 2026
By accessing or using FirstCallComplete (the "Service"), operated by FirstCallComplete ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these terms.
FirstCallComplete provides AI-assisted diagnostic guidance for appliance repair customer service representatives during live customer calls. The Service asks the customer service representative a series of questions and generates a ranked, likely diagnosis intended to help schedule the correct technician visit and bring the correct parts.
Diagnoses, part recommendations, and technician notes produced by the Service are generated by an AI model based on the information provided during the call and are advisory only. They are not a substitute for a qualified technician's in-person inspection and judgment. You are solely responsible for verifying any diagnosis, safety concern, or repair recommendation before acting on it, particularly in situations involving gas, electrical hazards, or flooding. We do not guarantee the accuracy of any diagnosis produced by the Service.
You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Each company's account and data are isolated from every other company using the Service.
Paid plans are billed monthly in advance based on the plan tier selected, plus any usage beyond a plan's included monthly diagnosis allowance, billed in arrears at the posted overage rate. New accounts receive a 14-day free trial; a payment method is required to continue using the Service after the trial ends. You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees are non-refundable except as required by law or as we otherwise expressly agree in writing.
You agree not to misuse the Service, attempt to access another company's data, reverse engineer the Service, or use the Service in a way that violates applicable law.
You retain ownership of the customer call data and job records you submit to the Service. See our Privacy Policy for details on how that data is used and stored.
To the maximum extent permitted by law, FirstCallComplete is not liable for any indirect, incidental, or consequential damages, including damages arising from reliance on an AI-generated diagnosis, arising out of your use of the Service.
We may suspend or terminate your access to the Service for violation of these terms or non-payment. You may stop using the Service and cancel your subscription at any time.
We may update these terms from time to time. Continued use of the Service after a change constitutes acceptance of the updated terms.
Questions about these terms can be sent to info@firstcallcomplete.com.